Return & Refund Policy

Last Updated: October 27, 2026

Thank you for shopping at abstrmural. We are committed to providing our customers with a reliable shopping experience and a transparent return and refund process.

1. 30-Day Return Policy

We accept return requests within 30 calendar days after your order has been delivered.

To be eligible for a return, your item must be unused, unworn, and in its original condition, including original packaging, tags, and accessories.

We accept returns for damaged, defective, incorrect, or unwanted items, including change-of-mind returns.

Proof of purchase or an order number is required.

2. How to Request a Return

To initiate a return, please contact us at:

Email: aadan1688@163.com

Please include your order number, the item you wish to return, and the reason for your request.

Our customer service team will provide return instructions and the return shipping address within 2 business days.

Return Address:

Room 307, No. 328 Liyuan West Road, Xialin Subdistrict, Chengxiang District, Putian, Fujian Province, China

Please contact us before returning any products. Unauthorized returns may result in processing delays.

3. Return Shipping Costs

• Damaged, defective, or incorrect items: We cover return shipping costs.

• Change-of-mind returns: Customers are responsible for return shipping costs.

• Restocking fees: No restocking fees are charged.

Return shipping fees paid by customers depend on the shipping carrier, package weight, and destination.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at aadan1688@163.com.

Include your order number and clear photographs of the issue.

We will review your request and arrange a replacement or refund at no additional cost where applicable.

5. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the refund decision within 3 business days.

Approved refunds will be processed to the original payment method within 5 business days after approval.

Please note that banks and payment providers may require additional processing time.

6. Exchanges

We accept exchange requests within 30 days of delivery for eligible items, subject to availability.

Please email aadan1688@163.com to request an exchange.

If a replacement is unavailable, an eligible refund will be offered.

7. Non-Returnable Items

The following products may not be eligible for return:

• Gift cards.

• Personalized or custom-made products, unless defective or incorrect.

• Perishable goods.

• Opened personal care or hygiene products where return restrictions apply.

Any additional product-specific restrictions will be clearly stated before purchase.

These restrictions do not limit any statutory consumer rights.

8. Order Cancellations

Orders may be canceled before shipment.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

For cancellation requests, please contact aadan1688@163.com.

9. Contact Information

Store Name: abstrmural

Customer Support Email: aadan1688@163.com

Business Address:

Room 307, No. 328 Liyuan West Road, Xialin Subdistrict, Chengxiang District, Putian, Fujian Province, China

Return Address:

Room 307, No. 328 Liyuan West Road, Xialin Subdistrict, Chengxiang District, Putian, Fujian Province, China

Business Hours: 24 hours a day, 7 days a week

Customer Support: Available 24/7

For any questions regarding returns, refunds, or exchanges, please contact us by email.

Thank you for choosing abstrmural.